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The Department of Health apologizes for the frustrations of the Covid certificate as applications are opened for those who travel on Tuesday

The Department of Health apologizes for the frustrations of the Covid certificate as applications are opened for those who travel on Tuesday


The Health Department has said that Northern Ireland tourists traveling on Tuesday can apply for a Covid certificate online, as they apologized for the prior technical disruption to the service.

The online service and the COVIDCert NI app have been restored to service on the NI Direct website, with the department cautioning that those traveling on August 3 can now request a certificate.

The department had staggered the application process for applicants, in an attempt to avoid service disruption with a flood of applications.

They called on anyone traveling after Tuesday not to apply yet, and more information will be given to those traveling after this date.

The latest update comes after passenger frustration this week after Northern Ireland’s COVID Certification Service ran into serious technical issues.

The department once again apologized for the frustration users had experienced when applying to the system.

“Some applications will be processed manually and applicants will be contacted by email about what to do as they progress,” they said.

“Although the service has been resumed, it is being managed in a controlled and phased manner and will be strictly limited to the highlighted dates.

“The first process will involve proof of identity. 87% now progress through this step automatically. The rest are validated manually. Those that require manual verification are being processed as a priority.

“Once you have completed your identity checks, we will notify you directly via email later today, telling you when you can go online or in the app to request a certificate.

“We would appeal to those traveling outside of August 2 not to apply at this time and help us help their fellow citizens.

“They will continue to communicate regarding those traveling after August 2, 2021. With an update on plans to extend the periods in which applications can be accepted.

“The Department wishes to apologize for the inconvenience caused in what is undoubtedly already a stressful time for many of our citizens.”

Posted By : hongkong pools



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